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Privacy policy

PRIVACY POLICY – EG.NZ LIMITED

Current May 2023

This Privacy Policy sets out the policy of EG.NZ Limited, referred to throughout this policy as “we”, “us” and “our”, on the collection, use and disclosure of any personal information we hold about you. By using our website and purchasing products from us you agree that the personal information we collect and hold will be held, used and disclosed as set out in this Privacy Policy.

  1. Personal Information

    1. In this Privacy Policy personal information means the same as it does in the Privacy Act 2020, and generally is information that can be used to personally identify you.

  2. Collection of Personal Information

    1. The type of information we will collect from you could include:

      • Your name, contact and address details;

      • Demographic information such as your age, gender, household information and personal interests;

      • Details of your purchases, and views of our website;

      • The use of cookies to personalise your use of our website.

    2. We will only collect personal information directly from you or through your use of our website and any purchases you make on our website.

  3. Use and Disclosure of Personal Information

    1. We may use and disclose your personal information in connection with carrying on our business, including to:

      • sell, deliver, improve and personalise our products;

      • administer our website and personalise your experience on our website;

      • provide advice regarding our products to you;

      • process payments and credit checks;

      • personalise advertising and content displayed to you;

      • monitor our sales of products, including for quality control purposes;

      • undertake customer surveys and analysis, or seeking feedback from customers;

      • assist in determining your product preferences;

      • undertake database compilation and management; 

    2. We work with a number of third parties in carrying on our business and may disclose your personal information to:

      • third parties to facilitate the provision of products to you, such as logistics services providers;

      • marketing service providers;

      • third party platforms who display advertising or content based on your personal information or preferences;

      • third parties who provide services to us in connection with our business operations, including data monitoring, data analysis and data matching activities;

      • credit reporting agencies;

      • third parties who provide other administrative and operational services to us in connection with our business, including financial institutions, market research companies, IT service providers, payment processers and collectors;

      • our professional advisers to enable them to provide services to us; • potential purchasers of our business and their advisers.

  4. Protection and Retention of Personal Information

    • We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification.

      If you suspect any misuse, loss or unauthorised access to your personal information please let us know immediately.

  5. Rights to Access or Correct Your Personal Information

    1. You may request access to any personal information we hold about you at any time by contacting us at sales@eg.co.nz.

    2. Your request will be processed in accordance with the Privacy Act 2020.

    3. We may charge a reasonable fee for making your personal information available to you.

    4. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it and we will do so if we consider the information requires amendment and will not charge for making any amendments.

  6. Complaints about a Breach of Privacy

    • If you believe that we have breached this statement or the Privacy Act 2020 or you have any questions or concerns about this statement, please contact our Privacy Officer by email at sales@eg.co.nz.